Refund policy
Refund & Return Policy
Last Updated: September 9, 2026
At Catboo, your satisfaction matters to us. If something isn't right with your order, we're here to help.
30-Day Return Guarantee
You have 30 days from the date you receive your order to request a return or exchange. To be eligible:
- The item must be unused, unworn, and in the same condition you received it
- It must be in the original packaging
- You must provide proof of purchase (order number or receipt)
How to Start a Return
To initiate a return, email us at catboo.shop26@gmail.com with:
- Your order number
- The item(s) you'd like to return
- The reason for the return
Our team will respond within 1–2 business days with return instructions and, if applicable, a return shipping address (since we work with international suppliers, return addresses may vary by product).
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. If approved:
- Your refund will be processed to your original payment method within 5–10 business days
- Depending on your bank or card issuer, it may take a few additional days to appear on your statement
- Original shipping fees (if any) are non-refundable, unless the return is due to our error
Exchanges
Want a different size, color, or item instead of a refund? Let us know when you email us, and we'll do our best to arrange an exchange, subject to product availability.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us within 7 days of delivery with:
- Your order number
- A photo/video of the item and packaging
We'll cover the cost of return shipping (if needed) and send a replacement or full refund — your choice, no questions asked.
Non-Returnable Items
The following items cannot be returned unless defective:
- Personal care or hygiene items (once opened)
- Items marked as "Final Sale" or "Non-Returnable" on the product page
- Gift cards
Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank — there's often processing time before a refund shows up
- If you've done all of this and still haven't received your refund, contact us at catboo.shop26@gmail.com
Shipping Costs for Returns
Unless the item is defective, incorrect, or damaged, the customer is responsible for return shipping costs. Because our products ship from various international suppliers, return shipping details will be provided on a case-by-case basis when you contact us.
Contact Us
Questions about your return or refund? We're happy to help.
Catboo
📧 catboo.shop26@gmail.com
🌐 www.catboo.shop