Shipping policy

Shipping Policy

Last Updated: September 9, 2026

Thank you for shopping with Catboo. This Shipping Policy explains how we process, ship, and deliver your orders, along with estimated timeframes, costs, and other important information. Please read it carefully before placing your order.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not shipped or delivered on weekends or public holidays.
• If we experience a high volume of orders (e.g., during sales or holiday seasons), processing may be delayed by a few additional days. We will notify you via email if there is a significant delay.
• Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information (where available).

2. Shipping Destinations

We currently ship to customers worldwide, including but not limited to the United States, Canada, the United Kingdom, the European Union, Australia, and other international destinations. If your country is not listed at checkout, please contact us at catboo.shop26@gmail.com to check availability.

3. Estimated Delivery Times

As a dropshipping business, our products are sourced and shipped directly from our network of trusted suppliers. Delivery times vary depending on your location, the product ordered, and carrier processing.

Please note:

• These are estimated timeframes, not guarantees. Actual delivery times may vary due to customs processing, local carrier delays, remote locations, weather events, or other circumstances beyond our control.
• Delivery times do not include our 1–3 day order processing time. Total time from order placement to delivery = processing time + shipping time.
• During peak seasons (holidays, major sales events), delivery times may be extended.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location, order size/weight, and shipping method selected. Any applicable shipping promotions (e.g., free shipping thresholds) will be clearly displayed on the Site or at checkout.

5. Order Tracking

• Once your order ships, you will receive a confirmation email containing a tracking number and a link to track your package, where available.
• Please allow 2–5 business days after receiving your tracking number for tracking information to update, as it can take time for carriers to scan packages into their system.
• If you have not received tracking information within 5 business days of your shipping confirmation, please contact us at catboo.shop26@gmail.com.

6. Customs, Duties, and Import Taxes

• International orders (including orders to the United States, depending on order value) may be subject to customs fees, import duties, and taxes imposed by the destination country.
• These charges are the responsibility of the customer and are not included in the item price or shipping cost shown at checkout.
• Customs policies vary widely by country. We recommend contacting your local customs office for more information before placing an order if you are concerned about additional charges.
• We are not responsible for delays caused by customs processing or for any customs fees incurred.

7. Multiple Items and Split Shipments

Because we work with multiple suppliers, items from the same order may ship from different locations and arrive in separate packages, at different times. If your order includes multiple items, you may receive several shipping confirmation emails with separate tracking numbers. This is normal and does not indicate an error with your order.

8. Incorrect Shipping Address

• It is the customer's responsibility to provide a complete and accurate shipping address at checkout.
• If you notice an error in your shipping address, please contact us immediately at catboo.shop26@gmail.com. We will do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed or handed to the carrier.
• Catboo is not responsible for orders that are delayed, lost, or undelivered due to an incorrect or incomplete address provided by the customer. Reshipping costs in such cases may be the customer's responsibility.

9. Lost, Stolen, or Damaged Packages

• Lost packages: If tracking shows your package as delivered but you have not received it, please check with neighbors, household members, or your local carrier/post office first. If the issue is not resolved, contact us within 7 days so we can investigate with the carrier.
• Stolen packages: We are not responsible for packages confirmed as delivered by the carrier's tracking system but reported as stolen after delivery. However, we're happy to assist you in filing a claim with the carrier.
• Damaged packages: If your item arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging, and we will arrange a replacement or refund in accordance with our Refund & Return Policy.

10. Undeliverable or Returned-to-Sender Packages

If a package is returned to the sender due to an incorrect address, failure to claim the package, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment in such cases.

11. Delays Beyond Our Control

Catboo is not liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

• Customs delays or inspections
• Natural disasters, extreme weather, or acts of God
• Carrier strikes, service disruptions, or operational issues
• Public health emergencies or government restrictions
• Incorrect information provided by the customer

We will do our best to keep you informed of any known delays affecting your order.

12. Order Cancellations After Shipping

Once an order has been shipped, it cannot be cancelled or redirected. If you no longer want the item, you may request a return once it arrives, in accordance with our Refund & Return Policy (30-day return guarantee from date of delivery).

13. Contact Us

If you have any questions about your shipment, tracking, or this Shipping Policy, please reach out to us:

Catboo
🌐 www.catboo.shop
📧 catboo.shop26@gmail.com

We aim to respond to all inquiries within 24–48 hours.